Returns & refunds

Please check your order when it arrives or when you collect it.

• A problem with a plant or item? Contact us within 7 days of delivery or collection, with your order number and a photo, and we’ll arrange a replacement or a refund.
• Pots and accessories can be returned unused, in their original packaging, within 14 days.
• Refunds go back the way you paid: to your PayPal account or card, or by bank transfer. PayPal and card refunds usually show within 5–10 working days, depending on your bank.
• Orders you haven’t paid for yet can be changed or cancelled from your order page.

To start a return, contact us.