FAQs
How can we help you?
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FAQs
Orders and delivery
Payment and VAT
Stock and availability
Returns and refunds
Contacting us
Use the form on our Contact us page and we’ll reply by email. If it’s about an order, add your order number.
An order you haven’t paid for yet can be cancelled from its order page: the link is in your confirmation email, or find the order with Track your order. For an order you have paid for, contact us with your order number.
No, we deliver within the United Arab Emirates. When collection is offered at checkout, you can also collect your order from our nursery.
Open your order page from the link in your confirmation email, or enter your order number and email address on Track your order. It shows the order’s payment and delivery status.
Each product page says whether it is in stock, and “Only a few left” when stock is low. Stock is checked again when you place your order.
Prices on the website exclude VAT. VAT is added at checkout, on its own line, so you see the full total before you pay.
With the payment methods offered at checkout. Depending on the order these can be PayPal or card, bank transfer, or cash on delivery.
Contact us within 7 days of delivery or collection, with your order number and a photo, and we’ll arrange a replacement or a refund. See Returns & refunds.