Best Plants Return Policy

Thank you for choosing Best Plants for your plant needs. We take great pride in providing our customers with healthy and high-quality plants. However, we understand that sometimes circumstances may require you to return a product. Please take a moment to review our return policy for a smooth and hassle-free experience.

Return Eligibility

  1. Damaged or Defective Plants: If you receive a plant that is damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a refund.
  2. Incorrect Plant: In the event that you receive the wrong plant variety or size compared to what you ordered, please notify us within 48 hours, and we will make the necessary arrangements to correct the error.
  3. Change of Mind: We understand that sometimes preferences may change. If you have a change of mind and wish to return a product, please contact us within 14 days of receiving your order. In such cases, you may be responsible for the return shipping costs, and a restocking fee may apply.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at or call us at 0562047434 within the specified time frame for your specific return reason.
  2. Provide your order number, the reason for the return, and any relevant photos if applicable. This information will help us process your return more efficiently.
  3. Wait for our customer service team to provide you with return instructions. We will guide you on how to safely return the product.
  4. Ensure that the returned product is in its original packaging and in the same condition as when you received it.
  5. Ship the product back to us within the timeframe provided by our customer service team.


Once we receive your returned item and inspect it, we will process your refund or replacement as follows:

  • If you are eligible for a refund, it will be issued to the original payment method within [number of days] days of us receiving the returned item.
  • If you are eligible for a replacement, we will arrange for the new item to be sent to you promptly.

Contact Information

If you have any questions or need assistance with the return process, please don’t hesitate to reach out to us:

Note: Best Plants reserves the right to refuse a return if the product does not meet our eligibility criteria as outlined in this return policy. We recommend reviewing our Terms and Conditions for more detailed information regarding our policies.

We appreciate your business and hope to continue providing you with the best plants and services possible. Thank you for choosing Best Plants.